Sisil4d Privacy Policy – Malaysian Player Personal Data Protection

This Privacy Policy is issued by Sisil4d, an online casino and Sports Betting platform operating under the domain sisil4d.best. This document explains how Sisil4d collects, processes, stores, shares, and protects your personal information as a user or member of our platform.

This policy applies to all individuals who interact with Sisil4d in any capacity — including website visitors, prospective members in the registration process, active registered members, and former members who have closed their accounts. It covers all channels of interaction with Sisil4d, including the website sisil4d.best, mobile applications (where available), email communications, live chat sessions, and any other medium we use to communicate with you.

Sisil4d is fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international data protection principles. This means we only collect the data we need, store it securely, use it solely for the stated purposes, and give you meaningful control over your own information.

Sisil4d collects your personal information in two main ways: directly when you provide it to us during registration or through interactions with the platform, and automatically when you use our services.

Information you provide directly to Sisil4d:

• Identity information — full name as per your Malaysian MyKad, identification card number, date of birth, and gender.
• Contact information — an active Malaysian phone number, email address, mailing address and state of residence.
• Financial information — Malaysian bank account details (for FPX and DuitNow transfers), e-wallet account holder names (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) and deposit and withdrawal transaction history on Sisil4d.
• KYC verification documents — a copy of your MyKad (both sides), a recent bank statement, or a utility bill for address verification, if requested during the KYC process.
• Account information — your chosen username, password (stored in encrypted form that we cannot read) and account preferences.

Information automatically collected when you use Sisil4d:

• Technical data — IP address, web browser type and version, device operating system, screen resolution, and device identifier.
• Usage data — pages visited, time spent, links clicked, and navigation paths within the Sisil4d platform.
• Gaming data — a complete history of all gaming sessions, including bets placed, games played, session duration, outcomes and win/loss records.
• Location data — general location information based on IP address for security verification and regulatory compliance purposes.

Every piece of data we collect has a clear and legitimate purpose. Sisil4d uses your personal information solely for the following purposes:

We will not use your data for any purpose beyond those listed above without first obtaining your explicit consent. If you receive marketing communications from Sisil4d and no longer wish to, you may unsubscribe at any time by contacting our support team.

Sisil4d does not sell, rent, or trade your personal data to any third party for their marketing or commercial purposes. This is our unconditional commitment to all players.

However, in operating the Sisil4d platform, there are situations where we may need to share certain data with carefully selected third parties:

• Licensed payment service providers — FPX gateways, DuitNow providers, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u and CIMB Clicks receive the transaction information required to process your deposits and withdrawals. All these providers comply with PCI DSS standards and Malaysia's PDPA.
• Gaming software providers — live casino and slots game providers integrated with Sisil4d may receive anonymous session identifiers for operational purposes. They do not receive your full name or financial information.
• Independent auditors — third-party security audit and game fairness companies we engage to verify the integrity of the Sisil4d platform may access game statistics in a format that does not identify individual users.
• Malaysian legal authorities — Sisil4d will disclose your personal information to the relevant authorities when required by Malaysian law, such as in financial crime investigations or pursuant to a valid court order.
• Professional advisors — lawyers, accountants, or auditors bound by strict professional confidentiality obligations, engaged in connection with Sisil4d's legitimate business needs.

All third parties that receive data from Sisil4d are required to handle that information with the same or higher level of protection that we apply. We conduct regular reviews to ensure their compliance.

Sisil4d retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under Malaysian law. Our data retention policy is as follows:

• Active account data — retained for as long as your Sisil4d account remains active and for a period of 7 years following account closure, in compliance with Malaysian financial regulations.
• Financial transaction records — retained for 7 years in accordance with Malaysia's Anti-Money Laundering Act (AMLA 2001).
• Gaming history — retained for 3 years from the round date for dispute resolution and audit purposes.
• Support communication logs — retained for 2 years from the date of the last interaction.
• Technical data and system logs — retained for 90 days for security and fraud detection purposes.

On the technical side, Sisil4d implements a range of security measures to protect your data:

• 256-bit SSL/TLS encryption for all data in transit between your browser and Sisil4d's servers.
• AES-256 encryption for sensitive data stored in the Sisil4d database.
• Server infrastructure protected by layered firewalls, an intrusion detection system (IDS), and strict role-based access controls.
• Player passwords are stored in hashed form that cannot be decrypted — even by Sisil4d staff.
• Round-the-clock monitoring for suspicious activity, with automated alerts for unusual login behaviour.
• Regular independent penetration testing and security reviews.

Sisil4d uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit the Sisil4d website.

Here are the types of cookies we use and your control options:

You can manage your cookie settings through your web browser. However, disabling essential cookies will prevent you from logging in and using most features on the Sisil4d platform. Analytics and preference cookies can be turned off without affecting core functionality, though some personalised features may not work at their best.

Under the Personal Data Protection Act 2010 (PDPA) Malaysia and the data protection principles we uphold, you have the following rights regarding the personal data we hold about you:

To exercise any of the rights below, contact Sisil4d's privacy team by email at support@sisil4d.best with the subject line "Privacy Rights Request — [your username]". We will respond within 14 business days.

Sisil4d strictly prohibits the use of the platform by individuals under the age of 21. We do not knowingly collect, store or process any personal data from minors.

If we discover or are made aware that personal data of an individual under the age of 21 has been collected in our systems, Sisil4d will take immediate action to:

• Suspending the account in question immediately and without prior notice.
• Permanently deleting all personal data collected from Sisil4d's systems.
• Refunding any deposits made (where applicable) through the appropriate channels.
• Reporting incidents to the relevant Malaysian authorities where required.

If you have reason to believe that someone under the age of 21 has registered for or is using the Sisil4d platform, please contact our support team immediately via live chat or email at support@sisil4d.best. All such reports will be acted upon within 24 hours.

Sisil4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data collection practices, amendments to relevant Malaysian laws, changes in platform operations, or improvements to how we protect player data.

When we make changes to this Privacy Policy:

• The "Updated" date at the top of this document will be revised to reflect the date of the latest amendment.
• For significant changes — particularly those that may affect your privacy rights or how we use your data — Sisil4d will send a notification to your registered email address or display a prominent notice within the platform.
• We encourage you to review this Sisil4d Privacy Policy page periodically — at least once every three months — to stay informed about how we manage your data.

If you have any questions, concerns, or requests regarding this Sisil4d Privacy Policy or how we handle your personal data, our team is fully prepared to assist you in Bahasa Melayu:

• Privacy Email: support@sisil4d.best — include the subject line "Privacy Enquiry" for priority handling. We aim to respond within 24–48 hours.
• 24/7 Live Chat: Click the live chat icon within the Sisil4d platform to connect with our Malay-speaking support team at any time. Response times are typically under 2 minutes.
• FAQs: Many questions about privacy and data security have been answered on the Frequently Asked Questions us — you may find the answer you're looking for there first.

For formal data rights requests (such as access, correction, or deletion requests), please submit a written request to the email above with complete details including your Sisil4d username, the type of request, and the required identity verification. All data rights requests will be processed within 14 business days of receiving a complete request.